• Worldwide shipping is offered to all customers for free. We also offer the security of a tracking code with each order.
• A premium shipping option is offered for clients requiring faster delivery.
• Each item is made to order by our Italian-trained artisans, and as such crafting times may vary between 1-4 working days (for phone cases) and 6-15 working days (for bags) before dispatch from our Florence studio. However, we always try to dispatch your order right away, meaning that it may be on its way to you the very next working day.
• If you're not 100% satisfied with your purchase, we are happy to assist you.
• A returns request can be made within 14 days of receipt of the item(s). If the returning item(s) are in re-sellable condition and have not been engraved, you will be protected by our Returns Guarantee.
• If you are protected, then the returning item(s) must be shipped to us with fully tracked courier service - to act as insurance should the shipment be lost in transit. Upon receipt, a full refund of the original cost of the item will be issued.