PRIVACY POLICY

 

1. WHAT INFORMATION DO WE COLLECT?


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, billing/shipping address(es), email address and phone number (if provided). We use those details only to bill you, invoice you and ship your purchased items to your chosen destination. We do not store your payment information in any form.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your location, browser and operating system. We use those details to automatically adapt our website and its interface to best fit your own viewing terminals (e.g. computer monitor, phone screen, etc.).

With your permission, which is removable at any time and at your sole discretion, we may also send you emails about our website, new products, promotions and new blog posts.



2. YOUR RIGHTS AS A USER

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. 
We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. 
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. 
• Object. You can object to our processing of some of your information based on our legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


3. CONSENT AND WITHDRAWAL OF CONSENT

When you provide us with personal information to complete a transaction, verify your credit card or place an order, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent and provide you with an opportunity to say no. Furthermore, you will be able to remove said consent at any time and at your sole discretion by simply contacting us via this website, its company email addresses and any other means of communication listed in the Contact Us paragraph of this Privacy Policy.

If after you opt-in, you change your mind, you may withdraw your consent for us to:


• contact you
• for the continued collection, use or disclosure of your information (this does not apply to instances in which the Law requires us to disclose the information we have on you or your transactions)

by contacting us at admin@italianleatherguild.com or at other means of communication listed in the Contact Us paragraph of this Privacy Policy.



4. DISCLOSURE

We share your personal information for very limited reasons and in limited circumstances, as follows:
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


• Service providers. We engage certain trusted third parties to perform functions and provide services to our company. We will share your personal information with these third parties, but only to the extent necessary to perform these services. For full-disclosure information about those service provides, please read Section 4 of this Privacy Policy.


• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law. 


• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.



5. THIRD-PARTY SERVICES

The third-party services we are using on the website are:

• A2Hosting: to handle our website pages and its data. 
Click here to read A2Hosting's Privacy Policy


• Zendesk Live Chat: to handle your Live Chat queries to our Customer Care. 
Click here to read Zendesk's Privacy Policy.


• Stripe: to handle your payment(s) on this website. 
Click here to read Stripe's Privacy Policy.

 

• PayPal: to handle your payment(s) on this website. Click here to read PayPal's Privacy Policy.

 

• Google Analytics: to handle our website performance and understand how to improve it. Click here to read Google Analytics' Privacy Policy.


• Mailchimp:to send you account-related emails necessary for you to use our service; any major updates to the Social Media Networks you are requesting our service for that may hinder your ability to use our services; marketing emails if and only you have given your expressed consent for us to contact you for Italian Leather Guild (c/o Civitas Regis Ltd.) marketing purposes. 
Click here to read Mailchimp's Privacy Policy.

• Poste Italiane: to handle every “free” shipment on our website (if not chosen another courier company during checkout). Click here to read Poste Italiane’s Privacy Policy.

 

• UPS (United Parcel Service): to handle faster shipments to the World (if chosen by you during checkout). Click here to read UPS’s Privacy Policy.

 

• BRT / DPD: to handle faster shipments within Italy and Europe (if chosen by you during checkout). Click here to read DPD Group’s Privacy Policy.

 


These companies are responsible for their own handling of your data and their collection of your details within their own databases, servers and records.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.



6. DATA RETENTION

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information or parts of it to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period as required by business law: 10 years. 


7. TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE OF THE E.U. (if applicable)

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. 
If we are deemed to transfer information about you outside of the EU, Italian Leather Guild (c/o Civitas Regis Ltd.) relies on Privacy Shield Framework or higher as the legal basis for the transfer, as:


• Zendesk Live Chat is Privacy Shield certified
Click here to read more about Zendesk's commitment to Privacy


• Stripe is Privacy Shield certified
Click here to read more about Stripe's commitment to Privacy.


• Mailchimp is Privacy Shield certified
Click here to read more about Mailchimp's commitment to Privacy.


• A2Hosting is 
Privacy Shield certifiedClick here to read more about A2Hosting's commitment to Privacy

• Google is Privacy Shield certifiedClick here to read more about Zendesk's commitment to Privacy

 

• PayPal has its own set of regulations in place as a financial entity and it is also mentioned on the Privacy Shield website. Click here to read more about Stripe's commitment to Privacy




8. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

You agree to indemnify, defend and hold harmless Italian Leather Guild (c/o Civitas Regis Ltd.) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any breach of security and data-spill originated by events outside the sphere of acting of Italian Leather Guild (c/o Civitas Regis Ltd.), such as but not limited to: hacking, data-theft, cybercrime, hijacking.



9. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners as part of the business transaction. 

This Privacy Policy was last edited on 25th May 2018.


11. CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at:

Italian Leather Guild c/o Civitas Regis Ltd.
27 Halcyon Wharf, 5 Wapping High Street
E1W 1LH London
United Kingdom
admin@italianleatherguild.com


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