SHIPPING & DELIVERY
We offer free worldwide delivery, wherever possible.
Our default shipping method provides average speed and basic tracking information.
Once your order is placed, you will receive a tracking number within the following 72-hour processing period to let you know that your purchase has been dispatched. After being dispatched, delivery times are 3-14 working days within Europe and 7-21 working days outside of Europe. These delivery times might fluctuate slightly during public holidays, but you can place an order with us at any time and we promise to get it to you as soon as possible.
Additionally, customers that need an expedited form of shipment can purchase it from within the shopping cart page. The couriers we use for this extra service are DPD an UPS.
The choice of the courier will be made by Italian Leather Guild and its Logistics Team based on the country of destination and the best shipment available at the time of purchase by the client.
VAT & CUSTOMS
All of our products are sold free of VAT (value added tax, or sales tax), as permitted by British regulations, under which we operate. Since we trade from within the European Union, buyers from any country within the EU will also be exempt from having to pay any VAT or customs duties on any purchase from our store. Therefore, our EU customers will face no additional costs of any kind in relation to the purchase and import of our products.
Any purchaser from a country outside of the European Union may be subject to some form of import or sales tax. However, depending on the place of import, your purchase from Italian Leather Guild may still be exempt from any further charges. This owes to whether the place of import allows free passage through customs of items under a certain value, or if it has relevant free trade agreements with either Italy, the UK or the EU. If this is not the case, you may have to pay your national or state customs organisation a locally set import or sales tax in order to allow the package to be delivered to you. If you are eligible to pay any such fee, you will be notified by your local customs organisation once the package reaches the place of import. This fee has nothing to do with Italian Leather Guild, and is set by regulations of the country or state of import. As such, we hope that you understand that Italian Leather Guild cannot be held responsible for any issues or delays experienced as your parcel passes through your national customs organisation.
It is the sole responsibility of the purchaser to meet any additional costs or documentation requirements asked for by your local customs organisation.
We will not accept any refund request involving parcels being held at the customs organisation of the country of import.
RETURNS & REFUNDS
All items are quality inspected before shipping, but we offer a full refund promise on the original price paid of any item bought from Italian Leather Guild which you wish to return within 14 days of it being delivered.
Customised items, bespoke items and/or items bought under any discount and/or sale offer are not eligibile for a refund.
Customers that have bought one or more items eligible for refund and that wish to request the refund must return the item(s) in pristine condition inside their own original packaging (including any card, leaflet and additional item that was included inside the packaging) via tracked delivery to our return address, the shipping cost of which the customer must incur.
We ask that the return shipping is fully tracked, so that both parties have proof of the item being returned. For this reason, returned items sent through an untracked service will not be eligible for a refund.
Once the package has been returned, we will start the refund process.
If you wish to begin processing a refund, please contact our customer care service.